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Tag: Customer Relations [ All ]

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  Title Copies
Answering the Ultimate Question: How Net Promoter Can Transform Your Business 
Edition: 1 
Year: 2008 
ISBN: 0470260696 
ISBN 13: 9780470260692 
 1 
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) 
Edition: Reprint 
Year: 2013 
ISBN: 142219602X 
ISBN 13: 9781422196021 
 2